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Terms of Service

Effective Date: 06/12/15

Welcome to Osserva.io (“Osserva,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of the Osserva website, platform, products, software, APIs, data, analytics, automation tools, and related services (collectively, the “Services”).

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to use the Services. If you use the Services on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.

2. Description of Services

Osserva provides sales intelligence, market research, lead generation, automation, enrichment, monitoring, analytics, and related business intelligence tools that may include:

  • Open web data aggregation and analysis
  • AI-assisted lead generation and prospecting
  • Intent and opportunity identification
  • Automated outreach workflows
  • CRM integrations
  • Reporting and analytics
  • Data enrichment and monitoring
  • Promotional and growth-related services

Features and functionality may change at any time without notice.

No data is pulled from private sources, and we try with the best of our ability to operate within all TOS.

3. Accounts

To access certain features, you may be required to create an account. However, this is not necessary to use Osserva, as all insights are also delivered via email. 

You agree to:

  • Provide accurate and current information
  • Maintain the security of your credentials
  • Be responsible for all activity under your account
  • Notify us immediately of unauthorized access

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Acceptable Use

You agree not to use the Services to:

  • Violate any applicable law or regulation
  • Send unlawful spam or unsolicited communications
  • Infringe intellectual property or privacy rights
  • Distribute malware or malicious code
  • Reverse engineer or attempt to access restricted systems
  • Scrape, copy, or resell Osserva data or infrastructure without authorization
  • Misrepresent your identity or affiliation
  • Use the Services for fraudulent, deceptive, or abusive activity

You are solely responsible for how you use information or leads generated through the Services.

5. Data & Third-Party Sources

Osserva may aggregate and analyze publicly available information and third-party data sources. We do not guarantee:

  • Accuracy
  • Completeness
  • Timeliness
  • Availability
  • Suitability for a particular purpose

Information surfaced by the Services should be independently verified before making business decisions.

Third-party websites, APIs, platforms, and services remain subject to their own terms and policies.

6. AI & Automation Disclaimer

Some Services may utilize artificial intelligence, machine learning, predictive analytics, or automation technologies.

AI-generated outputs:

  • May contain inaccuracies or incomplete information
  • Should not be considered legal, financial, or professional advice
  • Require human review before use

You are responsible for all decisions, communications, and actions taken based on generated outputs.

7. Subscription, Billing & Payments

Certain Services require paid subscriptions or custom agreements.

Unless otherwise stated:

  • Fees are billed in advance
  • Payments are non-refundable
  • Subscriptions automatically renew
  • You authorize recurring billing until cancellation

We may change pricing with reasonable notice.

Failure to pay may result in suspension or termination of Services.

Custom enterprise agreements may supersede portions of these Terms.

8. Free Trials & Promotional Access

Free trials, credits, beta access, or promotional offers may be modified or terminated at any time.

We reserve the right to limit eligibility or revoke promotional access for abuse or misuse.

9. Intellectual Property

All rights, title, and interest in the Services, including software, branding, content, interfaces, workflows, analytics, and technology, remain the exclusive property of Osserva and its licensors.

These Terms do not grant ownership rights to you.

You may not:

  • Copy or reproduce the Services
  • Create derivative works
  • Resell or sublicense the platform
  • Remove proprietary notices

The Osserva name, logo, and branding are protected intellectual property.

10. Customer Content

You retain ownership of content, data, prompts, workflows, integrations, or materials you upload or submit (“Customer Content”).

You grant Osserva a limited license to use Customer Content solely to:

  • Provide the Services
  • Improve functionality
  • Maintain security and operations

You represent that you have all necessary rights to submit Customer Content.

11. Privacy

Your use of the Services is also governed by the Osserva Privacy Policy.

By using the Services, you consent to the collection and use of information consistent with that policy.

12. Confidentiality

Each party agrees to protect confidential information disclosed by the other party using reasonable care and not disclose it to unauthorized third parties except as required by law.

13. Availability & Service Changes

The Services are provided on an “as available” and “as is” basis.

We do not guarantee:

  • Continuous uptime
  • Error-free operation
  • Uninterrupted availability
  • Compatibility with all third-party systems

We may modify, suspend, or discontinue any part of the Services at any time.

14. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF:

  • MERCHANTABILITY
  • FITNESS FOR A PARTICULAR PURPOSE
  • NON-INFRINGEMENT
  • ACCURACY
  • RELIABILITY

We do not guarantee business results, sales outcomes, revenue increases, or lead conversion performance.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OSSERVA SHALL NOT BE LIABLE FOR:

  • INDIRECT DAMAGES
  • LOST PROFITS
  • LOST REVENUE
  • LOST DATA
  • BUSINESS INTERRUPTION
  • CONSEQUENTIAL OR SPECIAL DAMAGES

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO OSSERVA DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

16. Indemnification

You agree to defend, indemnify, and hold harmless Osserva and its affiliates, officers, employees, and partners from claims, damages, liabilities, and expenses arising from:

  • Your use of the Services
  • Your violation of these Terms
  • Your violation of applicable laws or third-party rights

17. Termination

You may stop using the Services at any time.

We may suspend or terminate access immediately if:

  • You violate these Terms
  • We believe your use creates legal or security risk
  • Payment obligations are not met

Sections intended to survive termination shall remain in effect.

18. Governing Law

These Terms shall be governed by and construed under the laws of the State of Connecticut, without regard to conflict of law principles.

Any disputes shall be resolved in the courts located in Connecticut, and you consent to their jurisdiction.

19. Changes to These Terms

We may update these Terms periodically. Continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

20. Contact Information

For questions regarding these Terms, contact:

Osserva, LLP
https://osserva.io
Email: hi@osserva.io

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